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Refund policy
We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives by phone (800) 771-2246) or email (allergy@allergystore.com) and we will send you a replacement and a prepaid return label.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For returns outside of the 48 contiguous states, or for any other questions or concerns, please contact us.
Restrictions
Any product returned without prior approval will be returned to the shipper. Refunds or exchanges must be made within 60 days from the date of purchase.
All returned products must be in resalable condition and include original packaging and a copy of the original receipt.
Federal law explicitly prohibits the resale of used bedding, mattresses, or intimate products!
The few exceptions that cannot be returned include:
- Items damaged or altered by a customer.
- Face and dust masks.
- Skinnies Therapeutic Clothing.
- Asthma care products.
- Custom-made items.
- Clearance sale items.
All air cleaners, air purifiers, steam cleaners, and vacuum cleaners are subject to a 10% restocking charge and must be returned within 30 days.
Shipping
Customers are responsible for paying shipping costs for returning their items.
Original outbound shipping charges are not refundable. In the event the package is refused we will deduct outbound shipping charges from final credit.
If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You may call us at (800) 771-2246 with any questions. Customers outside the US can call (954) 472-0128.