60 Day Return Policy (*Some Exclusions)
We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately by phone (800) 771-2246 or email and we will replace the item and provide you a prepaid return label.
If you need to return or exchange an item please complete the return request form or call us at 800 771-2246. We will provide you with an RMA# and return instructions.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble, wash or modify the product in any way). Unfortunately, we cannot extend this return policy to re-sellers of our product. Please contact us at 800 771-2246 if you have any questions.
You may call us at (800) 771-2246 with any questions. Customers outside the US can call (954) 472-0128.
- All returned products must be in resalable condition and include original packaging and a copy of the original receipt.
- Customer is responsible for return shipping charges.
- Any product returned without prior approval will be returned to the shipper.
- Refunds or exchange must be made within 60 days from date of purchase.
*The few exceptions that cannot be returned include:
- Items damaged or altered by customer.
- Face and dust masks.
- Skinnies Therapeutic Clothing
- Asthma care products
- Custom made items
- Clearance sale items
Return shipments are not eligible for scheduled pick-up by UPS.
All air cleaners, air purifiers, steam cleaners, humidifiers, dehumidifiers and vacuum cleaners are subject to a 10% restocking charge and must be returned within 30 days.
Please note that outbound shipping costs, including promotional shipping and return shipping costs, will not be refunded. We do not pay for return shipping.
In the event the package is refused we will deduct outbound shipping charges from final credit.
A customer requesting changes to the delivery address after an order has been shipped will be charged $16.40 for the change of address.
Please call us at (800) 771-2246 with any questions; we are here to help!