Return Policy

60-Day Return Policy

Some exclusions apply.

We want you to love your purchase. If you're not satisfied, we’ll help with an easy return or exchange.

Defective or Damaged Items

If your item arrives damaged or defective, contact us at (800) 771‑2246 or by email. We’ll replace it and provide a prepaid return label.

Returns & Exchanges

  • Request an RMA# via the return form or by calling (800) 771‑2246.
  • Items must be new, unused, unwashed, and in original packaging.
  • Bedding and intimate products must be unused and unlaundered.
  • Include original packaging and receipt.
  • Customer pays return shipping.
  • Unauthorized returns will be refused.
  • Must request refund/exchange within 60 days.

    Non‑Returnable Items

    • Used, washed, altered, or damaged-by-customer items
    • Face/dust masks
    • Asthma care products
    • Custom-made items
    • Clearance items

    Special Conditions

    For air cleaners, purifiers, steam cleaners, humidifiers, dehumidifiers, and vacuums:

    • Return within 30 days
    • 10% restocking fee
    • Outbound and return shipping are non‑refundable

    Refused packages: outbound shipping deducted from refund.
    Address changes after shipping: $16.40 fee.

    For help, call (800) 771‑2246 (US) or (954) 472‑0128 (International).