Return Policy

60-Day Return Policy

Some exclusions apply.

We want you to love your purchase. If you're not satisfied, we’ll help with an easy return or exchange.

Defective or Damaged Items

If your item arrives damaged or defective, contact us at (800) 771‑2246 or by email. We’ll replace it and provide a prepaid return label.

Returns & Exchanges

  • Request an RMA# via the return form ( scan the QR code on the packing list) or by calling (800) 771‑2246.
  • Items must be new, unused, unwashed, and in original packaging.
  • Bedding and intimate products must be unused and unlaundered.
  • Include original packaging.
  • We will provide a prepaid return shipping label upon request. The cost of the return label will be deducted from your final refund amount. If you choose to use your own shipping method, you will be responsible for all return shipping costs.
  • Unauthorized returns will be refused.
  • Must request a refund/exchange within 60 days.

      Non‑Returnable Items

      • Used, washed, altered, or damaged-by-customer items
      • Face/dust masks
      • Asthma care products
      • Custom-made items
      • Clearance items

      Special Conditions

      For air cleaners, purifiers, steam cleaners, humidifiers, dehumidifiers, and vacuums:

      • Return within 30 days
      • 10% restocking fee
      • Outbound and return shipping are non‑refundable

      Refused packages: outbound shipping deducted from refund.
      Address changes after shipping: $16.40 fee.

      For help, call (800) 771‑2246 (US) or (954) 472‑0128 (International).